Quick link to free
Adobe Reader download
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About PDF Files
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| What is PDF? |
| PDF (portable document format) is a universal file
format that anyone, anywhere can open with free Adobe® Acrobat®
Reader™ software. PDF files display exactly as created, regardless
of fonts, software, and operating systems. You must have the full
version of Adobe Acrobat software to create PDFs. |
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| How Can I Get Adobe Acrobat Reader? |
| To view
PDF files, you must have Adobe Acrobat Reader or the full version
of Adobe Acrobat software installed on your machine. Click
here to download the free Adobe Acrobat Reader, then follow
the instructions on Adobe's Web site. Adobe Acrobat Reader is available
for a variety of platforms and languages. |
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| Need Help? |
| Solutions for common problems reported to DEQ's
Webmaster are outlined below. If you need further assistance, look
in Adobe Reader's "Help" section on the menu bar at the
top of the Adobe Reader screen. Still need help? Contact DEQ's Webmaster.
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Problem 1: The
PDF file won't open, or the file opens, then "freezes." |
NOTE: If
you get a message that says "URL not found" when you click
on the PDF document, the problem is not with the PDF, but with the
link. Contact DEQ's Webmaster.
Solutions:
(You likely will not need to do all of these. Try them
in order and try to open the document after each one.)
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| A. |
Be sure you have Adobe Acrobat
Reader installed on your machine. If you don't (or aren't sure),
click
here to download the free Adobe Acrobat Reader. |
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| B. |
If you already have Reader, be sure you have
the most recent version installed on your machine. If you don't
(or aren't sure), click
here to download. The Adobe Reader on your desktop or
in your list of programs will tell you what version you have
(e.g., Adobe Reader 7.0). Make sure you uninstall all previous
versions of the Reader before installing the new. (If you have
the full Adobe Acrobat software package, be sure to open documents
using this software rather than Reader only.) |
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| C. |
Check the file size. The file size is listed
for PDF documents on DEQ's Web site. Files larger than 1.5 mb
may be difficult to open over a telephone modem. Large documents
have been divided into pieces for easier downloading. If the
document is still too large for your modem, contact DEQ's Webmaster.
Also verify your connection speed setting in Adobe Acrobat.
Open the Edit dropdown menu and click on Preferences to view
your Internet Connection Speed. If your Internet connection
is by telephone, the connection speed should be set between
28 and 56K, depending on the speed of your model. If your Internet
connect is by cable or ISBN, the connection speed should be
set on 256K. |
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| D. |
Change the default settings in Adobe Acrobat
Reader. |
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- Open Adobe Acrobat
- Go to Edit/Preferences/Internet
- Turn off (uncheck) 'Allow speculative downloading in the
background'
- If problem persists, go back to Edit/Preferences/Internet
and turn off 'Allow fast web view' as well
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| E. |
Force PDF documents to open in an Acrobat
window instead of in a browser
window. |
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- Open Adobe Acrobat
- Go to Edit/Preferences/Internet
- Turn off (uncheck) 'Display PDF in Browser'
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| Note: You only need to
change the default settings in Solutions D and E once. These
changes will apply to all PDF documents you open from the Web
until you change them back. |
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| F. |
Save the document to your computer, then open
from there. |
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- Right click on the link to the PDF
document
- Navigate to where you want to place
the document on your computer
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| Note: Solutions E and
F can cause a different problem (see Problem
2, Solution C) if the document has external links. Only
apply solutions E and F if necessary. If you must apply Solutions
E or F to solve Problem 1, and the document also has external
links that won't work, contact DEQ's Webmaster.
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Problem 2: Links
in the PDF file don't work. |
Solutions:
PDF files have many types of links. If none of the links
work and you cannot navigate at all (the document is frozen), try
steps B through E for Problem 1, above.
If the
document is not 'frozen,' determine what types of links
don't work. |
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| A. |
Bookmarks.
The most common links are bookmarks (found to the left of
the PDF document when viewed on your screen). These help you
navigate within the document. They are similar to an electronic
table of contents. (Occasionally, bookmarks may also be set
up to link you to a different document [an external
link]).
If
one or more bookmarks do not work (you click and nothing happens),
but you can navigate manually by scrolling
or clicking on arrows, the problem is likely in the book marking.
Contact DEQ's Webmaster.
If
most bookmarks work, but a few don't and you get an error
message, the bookmarks are likely serving as external links.
See 'external links'
below.' |
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If you already have Reader, be sure you have
the most recent version installed on your machine. If you don't
(or aren't sure), click
here to download. The Adobe Reader on your desktop or
in your list of programs will tell you what version you have
(e.g., Adobe Reader 7.0). |
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| B. |
Internal
Links. A document may contain links that help
the reader navigate within the document. These usually appear
as hyperlinked text and when you click on a link you jump
to elsewhere in the same document.
If
one or more internal links do not work (you click and nothing
happens), but you can navigate manually
by scrolling or clicking on arrows, the problem is likely
in the links. Contact DEQ's Webmaster.
If
you get an error message when clicking on a link, it is likely
an external link. See below. |
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| C. |
External
Links. A document may contain links to other
PDF documents, to documents in other formats (e.g., Word),
or to other Web pages. These usually appear as hyperlinked
text, but when you click you jump to a different document
or Web page.
If
one or more external links do not work (you click and nothing
happens [no error message]), but you can
navigate manually by scrolling or clicking on arrows, the
problem is likely in the linking. Contact DEQ's Webmaster.
If
one or more external links don't work and you get an error
message, the link is not finding the document or Web page
is it searching for. You will likely get one of two error
messages.
- URL
Not Found. The URL the link linked to likely changed.
Contact DEQ's Webmaster.
- Specified File XXXX Does Not Exist. The
program is looking in the wrong place for the file or the
file has been deleted. You will need to open your document
in the browser for the link to work.
If you saved the
document to your hard drive, simply go back to the original
Web link and re-open in the browser by clicking on the link.
If you have your
preferences set to open in the Acrobat window instead of
the browser window (see Solution
E, Problem 1 above), follow the steps listed in Solution
E, but turn on 'Display in Browser.'
This will apply to all PDF documents you open from the Web
until you change it back. Go back to the original Web link
and re-open the document from the Web.
If the links still
do not work, there may be a problem with the links. Contact
DEQ's Webmaster.
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Note: Solutions E and F can cause
a different problem (see Problem
2, Solution C) if the document has external links. Only
apply solutions E and F if necessary. If you must apply Solutions
E or F to solve Problem 1, and the document also has external
links that won't work, contact DEQ's Webmaster.
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| For More Assistance |
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Look in Adobe Reader's "Help"
section on the menu bar at the top of the Adobe Reader screen.
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Use Adobe's online
help. |
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Contact DEQ's Webmaster. |
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| PDF Tools for Accessibility |
| Link to Adobe's
Accessibility Web Site to access tools and information to help
make Adobe PDF files accessible to users with visual disabilities. |
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