Protecting Public Health and the Environment.

November 27, 2013

Electronic Delivery of Consumer Confidence Reports

Idaho now allows all sizes of community public water systems the option to deliver Consumer Confidence Reports (CCRs) electronically. All community public water systems are required to deliver CCRs to their customers by July 1 of every year and provide a certification to DEQ that CCRs were delivered. The Environmental Protection Agency (EPA) interprets the requirement to “mail or otherwise directly deliver” to include electronic delivery. There are three elements to meet the “direct” delivery option:

1) Electronic delivery must be in a manner that is direct such as utility bill mailings where a web address to the CCR is described and displayed prominently and that web address is a direct link to the CCR,

2) The CCR must be provided by an alternative method if you are aware of a customer’s inability to receive a CCR electronically, and

3) All mail notifications of CCR availability need to display a message and the direct web address to the CCR.

Electronic delivery does not include social media such as Facebook or Twitter or automated phone calls.

Information for next year’s CCR will be available February 2014. More information on Consumer Confidence Reports can be found on the PWS Switchboard and Consumer Confidence Reporting Tool pages.

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Related Pages

Public Water System Switchboard